Refunds & Return Policy

At Ollvos, we are committed to providing you with products that help address your needs. We stand behind the quality and effectiveness of our products and recommend using them for a minimum of 14 days to fully experience their benefits. If, after 14 days, you’re not completely satisfied, and it’s within the 30-day money-back guarantee period, please contact us at contact@ollvos.com.

Cancellation Policy

If you need to make changes to or cancel your order, you must do so within 24 hours of placing the order. Once this timeframe has passed, your order will likely have entered the processing phase, and we may no longer be able to accommodate your request. Il you do cancel your order withim 24 hours, we will process your refund within 7 business days.

30-Day Money-Back Guarantee

We’re confident in the effectiveness of our products and encourage you to use them for at least 14 days to experience their full potential. If you are still unhappy and wish to return the items, you may do so after 14 days, within the 30-day period covered by our money-back  guarantee. Please note that any shipping fees (if applicable) are non-refundable.

To initiate a return, contact our support team by filling out the form on our Contact Us page or emailing us directly at contact@ollvos.com. Be sure to include your Order Number or the Name and Email Address used when placing your order to expedite the process.

Damaged Items

We take great care to package our products securely to prevent damage during transit. An item is considered damaged if it has a defect or is physically broken upon arrival. Please note that damage to the packaging (e.g., dented boxes) with the product itself in good condition does not qualify as a damaged item.

If your item arrives damaged, contact us within 72 hours of delivery at contact@ollvos.com, including clear photos of the damage. If eligible, we will replace the item at no cost to you. We do not offer refunds, replacements, or accept returns for items damaged due to normal use, wear and tear, or misuse.

Shipping and Delivery

While we aim to deliver your order promptly, we are not responsible for delays caused by couriers, customs, or other factors beyond our control. If you experience shipping issues, we recommend contacting the courier directly for assistance. We are not responsible for any lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer's responsibility to ensure the shipping address is accurate at checkout. If the address is incorrect and you do not notify us within 24 hours of placing your order, you will not be eligible for a resend or refund.

We reserves the right to modify or update this Refund Policy at any time without prior notice. Customers are encouraged to review the most recent version of this policy before making a purchase.
By purchasing and continuing to use Ollvos products, you acknowledge and accept this Return & Refund Policy