Shipping Information

At Ollvos, we’re committed to providing an excellent shopping experience, which includes offering FREE shipping on all orders!

Order Processing Times:

Once you place an order with Ollvos, please allow 1-3 business days for processing and dispatch. This means your order will be handed off to the shipping carrier and is on its way to your chosen address. During peak times or holidays, processing times may extend up to 7 business days.

Estimated Shipping Times:

Shipping times depend on the location of your delivery and may vary. Here’s an estimate for when you can expect your order based on your country of residence:

United States: 5-10 business days
United Kingdom: 7-14 business days
Ireland : 7-14 business days
Canada: 7-14 business days
Australia: 10-20 business days
Germany: 7-14 business days
New Zealand: 7-14 business days
France: 7-14 business day
Spain: 7-14 business days
Italy: 7-14 business days
Japan: 7-14 business days
Rest of the World: 15-30 business days

Please note that delays may occur during peak seasons or holidays due to shipping carrier challenges. International shipments could face additional customs processing delays, extending the delivery timeframe.

Order Changes & Accurate Shipping Details:

Ensure that your shipping details are accurate and complete when placing your order. Incomplete or incorrect details may result in delayed processing or cancellation. If we detect any address issues, our customer support team will contact you by email within 3 business days for verification. If no response is received, we reserve the right to cancel your order.

If you spot an error in your shipping information, please contact us at contact@ollvos.com within 24 hours of placing your order. While we will try to accommodate changes, we cannot guarantee alterations after this time.

Delayed Delivery:

We understand how important it is to receive your order promptly and strive to ship all orders as quickly as possible. However, there may be delays due to factors beyond our control, such as unexpected courier delays, severe weather, or transportation disruptions. If any such issues arise, we’ll work closely with our shipping partners to ensure swift delivery.

Delays may also occur due to issues with product availability, address verification, or payment processing. We will notify you promptly if there are any delays or issues with your order.

While Ollvos cannot guarantee an exact delivery date due to external factors, we will always provide updates and assist in resolving any challenges.

Lost or Stolen Packages:

We understand that it can be frustrating to experience lost or stolen packages during the shipping process. However, once we hand over the package to our courier partners, it is out of our control. If your package is lost or stolen, please reach out to us at contact@ollvos.com, and we’ll assist you to the best of our ability

For lost or stolen packages, we recommend contacting the shipping carrier directly to file a claim. We’ll support you by following up with the carrier to get the latest updates. Please note that Ollvos is not responsible for lost or stolen packages, and these do not fall under our refund policy. In certain cases, a replacement may be offered.

If the carrier cannot locate your package, we advise filing a police report.

Shipping Policy Changes:

Ollvos reserves the right to update or modify this Shipping Policy at any time without prior notice. It’s the responsibility of the customer to review the latest version before making a purchase.

By purchasing from Ollvos, you accept this Shipping Policy, including any future changes. For any questions or concerns, please feel free to reach out to us at contact@ollvos.com.